A clear remedy if a genuine technical problem gets in the way.

How downloads work

Both bundles and the sample pack download directly from this site. Choose your bundle, start the download, and the zip file saves to your device. There is no payment, no checkout, and no waiting for an email.

These are large files: the Expanded Edition bundle is around 204 MB and the Standard Edition bundle is around 247 MB. On a slower connection, give the download time to finish.

Check these first

1. Make sure your device has enough free storage space for a large zip file and its contents.
2. Try the download in a current browser on a stable internet connection.
3. If a download stops part way through, delete the partial file and start it again.
4. Open the zip file with your device's normal archive tool, then open the included PDF or audio files with a standard reader or player.
5. Some workplace, school, or mobile networks block large downloads. If yours does, try a different connection.

Our technical-remedy promise

If a file will not download, the zip file will not open, or a bundle materially differs from its description, contact us at [email protected]. Please include the bundle name and a short description or screenshot of the problem.

We will make a reasonable effort to resolve the issue. Depending on the problem, this may include providing a replacement copy of the correct file or helping identify a compatible way to open it.

If a download will not work

Because the bundles are free, there is no payment to refund. If we cannot provide the promised files, or cannot resolve a material technical fault within a reasonable time, we will put it right as far as we reasonably can or point you to the parts of the download that do work.

What this does not cover

Technical help cannot guarantee compatibility with every device, printer, third-party app, workplace filter, or unsupported software. It also does not permit sharing the files with others. We will still help identify a reasonable next step where we can.